Watchdog Privacy Policy
Effective Date: 10/28/2024
Last Updated: 11/11/2024
1. Introduction
This Privacy Policy explains how R-Cubed Solutions, a limited liability company ("we," "us," or "our"), collects, uses, discloses, and protects information related to your use of Watchdog (the "Service"). This policy applies to all visitors, users, and others who access the Service ("Users" or "you"). By using Watchdog, you agree to this Privacy Policy and the data practices described.
If you do not agree to this Privacy Policy, please discontinue your use of Watchdog.
2. Information We Collect
We collect various types of information to provide and improve the Service, which may include:
2.1 Personal Information
- Contact Information: Name, email address, and phone numbers, both for your account and any contacts you add to receive alerts. This information is necessary for account creation, communication, and alert delivery.
- Account Credentials: Username and password created during account registration to secure your access to Watchdog.
2.2 Configuration and Alert Data
- Notification Settings and Rules: Information about your custom alert configurations, including rules for alerts and the designated contacts. This data is stored to enable and personalize your alert experience.
- Alert History: Data on sent alerts, including timestamps, contact information, and event types, to provide you with historical usage and activity logs.
2.3 Usage and Technical Data
- Device and Log Information: Information such as your IP address, browser type, device details, access times, pages viewed, and error logs. We use this data to analyze and enhance the Service, address technical issues, and improve security.
2.4 Cookies and Tracking Technologies
- Cookies and Similar Technologies: Watchdog may use cookies, web beacons, and similar tracking technologies to collect usage and interaction data. You can modify your cookie settings through your browser, but please note that some Service features may not function without cookies.
3. How We Use Your Information
We use your information for purposes including but not limited to:
3.1 Service Provision and Account Management
- To create and maintain your account, configure alert preferences, facilitate notifications, and otherwise provide core functionality.
3.2 Communication and Support
- To respond to inquiries, provide updates or service announcements, and assist with technical support or troubleshooting.
3.3 Improving and Enhancing the Service
- We analyze usage patterns and technical data to enhance Watchdog’s performance, identify improvements, and develop new features.
3.4 Security and Fraud Prevention
- To detect, prevent, and respond to unauthorized access or misuse of Watchdog, ensuring a secure environment for all Users.
4. Sharing and Disclosure of Information
We limit the sharing of your information to the following circumstances:
4.1 Service Providers
- We may share your information with third-party service providers who assist us in operating Watchdog, such as telecommunications companies, data storage providers, and technical support services. All providers are contractually obligated to protect your information in compliance with this Privacy Policy.
4.2 Legal Compliance and Safety
- We may disclose your information when required to comply with legal obligations or to respond to lawful requests (e.g., court orders or subpoenas). Additionally, we may share information if we believe it is necessary to prevent harm or protect the rights and safety of users, employees, or the public.
4.3 Business Transfers
- In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity. If this occurs, we will notify you of any changes to your information’s ownership or use.
4.4 Third-Party Marketing
- No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Opt-in data and consent for text messaging are solely for Watchdog alerts and notifications and will not be shared with any third parties.
5. Data Security
We employ reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
5.1 Data Encryption and Access Controls
- We use encryption protocols to protect sensitive data in transit and employ strict access controls to restrict data access to authorized personnel only.
5.2 Third-Party Security Standards
- Service providers we work with are required to implement industry-standard security measures and sign data protection agreements to maintain the security of your information.
While we strive to protect your information, no security measure is infallible. Therefore, we cannot guarantee absolute data security.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
- Account Data: Retained while your account remains active and for a period afterward to comply with legal requirements or resolve disputes.
- Alert and Configuration Data: Stored for as long as you use the Service and for a limited time after account deactivation for record-keeping and Service improvement.
- Technical and Log Data: Retained for security, troubleshooting, and analytical purposes.
If you request deletion of your data, we will proceed as outlined in Section 7. However, certain legal obligations may prevent us from fully deleting all information immediately.
7. Automated Call Notifications
When you use the Service to create alerts, you may add contact information, including phone numbers, for individuals whom you wish to receive automated notifications. This contact information is collected solely for the purpose of delivering these specified alerts and will not be used for other unsolicited messages or promotional communications. By adding a contact, you acknowledge and confirm that you have obtained that contact’s consent to receive automated alerts via Watchdog as outlined in the Terms and Conditions. Contacts may unsubscribe or opt out of receiving such notifications by notifying you or contacting us directly.
8. Data Retention for Automated Call Contacts
Contact information added for notification purposes will be retained as long as your account is active or until you delete the contact from your notification list. Upon account deactivation or request for data deletion, contact data will be removed from the system, unless required to be retained by law for legal or record-keeping purposes.
9. Your Rights and Choices
You have the following rights regarding your data:
9.1 Access and Correction
- You may access and update your personal information directly within your account settings or by contacting us.
9.2 Data Deletion
- You may request deletion of your personal data. Please note, however, that some data may need to be retained to comply with legal obligations or for legitimate business purposes.
9.3 Data Portability
- Upon request, we can provide a copy of your data in a commonly used, machine-readable format.
9.4 Consent Withdrawal
- You may withdraw consent to specific data uses, but doing so may limit certain Service features. To withdraw consent, please contact us at [email protected].
9.5 Opt-Out of Cookies
- You may disable cookies through your browser settings. Note that some Watchdog features may not function properly without cookies.
10. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our data practices or legal obligations. We will post updates to this page and revise the “Effective Date” to indicate the last modification. Your continued use of Watchdog after updates constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
User Acknowledgment
By using Watchdog, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.